We offer “up-to” speeds. If you are paying for the 10 Mbps package, you will get as close to 10 Mbps as possible. If you have Non-Line-of-Sight equipment because you have trees and obstructions between you and the tower, your speeds will be lower. If you have clear line-of-sight to the tower, you should get the maximum speed. When running a speed test, your results will be measured in Mbps. When downloading files, you will see your speed measured in bytes (MB/s), not bits (Mbps). You can run a speed test at www.speedtest.net Your household shares the bandwidth, so do a speedtest when all other computers and devices are turned off.

A router is necessary to connect any wireless laptops or PCs. Our service is wireless from our tower to the radio that we install on your home. The router allows you to connect as many computers to our service as you would like.

Unlike satellites, which can lose signal during heavy rain, weather does not typically affect the wireless signal. There are some exceptions to this, such as severe storms. Lightning can sometimes damage tower equipment.

Yes – Many people are under the impression that wireless is not reliable and have heard horror stories about wireless Internet constantly going out. The difference is in the installation standards. If your signal quality is marginal, we will not install service, avoiding headaches for you, and for our technicians. The Rockport WiFi network is monitored 24/7.

You will need to contact us so that we can register the new device with your account.